Anthem Blue Cross CA Finally Gets Approvals!

Just received a voicemail from Anthem Blue Cross California that the plan portfolios held up by the California Dept of Insurance have finally been approved.

These plans have been pending approval since September 22, 2010.

According to the voicemail the new plans (all PPACA-compliant) will be available for sale tomorrow (1/14/11) to the public.

I will update this post with the particulars of the plans now available as soon as I receive the written confirmation in the morning.

Anthem CA Quote Upload Available Today (New Plans)

The Anthem Blue Cross CA quoting and application system has been uploaded and is currently quoting the new approved individual & family health plans for 2011 (PPACA-compliant).

The new plans quoting include:

*Tonik 5000 PPO
*Premium Plus PPO (six deductible choices)
*PPO Share 3500, 5000 and 7500
*HMO plans

You can get quotes for the current plans via my link

Lumenos HSA plans will not be available for online quoting until approximately January 20, 2011. For more information on Lumenos HSA, send me an e-mail as I have the rates available at this time.

Plans still pending CDI approval are

*Core Guard PPO
*SmartSense PPO
*Clear Protection PPO
*some Lumenos PPO & HSA

Child Only Health Insurance California 2011 -Anthem Blue Cross Live Blog

I am blogging this live while attending an Anthem Blue Cross conference call. Important news concerning Child-only health insurance coverage in California beginning January 1, 2011 for children under 19.

Per CA AB 2244, children may apply for coverage without a parent being a co-applicant during certain periods. This includes both healthy children and children with pre-existing conditions who need guaranteed-issue coverage. Children receiving guaranteed-issue coverage can be rated up in premium (as of today) but cannot be declined.

The enrollment periods will be as follows:

*January 1,2011 - March 1, 2011 Open Enrollment Period
*The Birthday Month of the Child (regardless of which day in the month)

Outside of these open enrollment windows, children will not be able to apply for coverage on child-only coverage policies. Outside of the open enrollment or birthday month, children will only be allowed to apply with a parent as co-applicant (and the parent must be approved for coverage for the child to be offered coverage).

Anthem will be imposing a 15-day waiting period for effective dates on all individual health plans beginning January 1, 2011. So a child-only PPO application submitted January 1, 2011 will be eligible for a start date of January 16, 2011.

As soon as I find out how the rate-ups are going to be set up for children-only guaranteed-issue health coverage, I will post a blog.

Anthem states that the maximum cutoff age to apply is 18 3/4 years of age.

Anthem Blue Cross CA Partial Plan Release 12/10

Anthem Blue Cross has announced that a portion of the health plans held up for approval by the CDI (California Dept of Insurance) have been approved and are available for sale today.

In addition to the 3 HMO plans and PPO Share 3500 and 7500 which were previously approved for sale, the following plans are now available today for quoting and applications:

Premier Plus PPO (1000, 1500, 2500, 3500, 5000 and 6000 deductibles)
Lumenos HSA PPO 1500 (non-maternity)
Lumenos HSA 5000 (with maternity)
Tonik 5000 PPO
PPO Share 5000
PPO Share 1000

Anthem has indicated that plan online quotes and applications for the new plans will be available Saturday, 12/18 and after.

Quotes and plan summaries can be found on my Anthem Plan Finder
Click on "Get Quotes" under "individuals & families" and it will open the planfinder in a new window.

Still pending are:

SmartSense Plus
Core Guard Plus
Clear Protection Plus
Lumenos Plus

Anthem Blue Cross CA Update

Just wanted to update on my suspending sales with Anthem Blue Cross CA.

I have spoken with Anthem concerning my issues with their processes and am supposed to be receiving some correspondence from "on high" regarding my issues and concerns. As of today I have not yet received anything from Anthem in this regard. I understand the correspondence has to be cleared by the legal department due to technical nature (I am sure it's HIPAA-related).

I am willing to work with Anthem Blue Cross to resolve these concerns and to assist people in buying both guaranteed-issue HIPAA coverage and underwritten coverage (one the plans are actually available -- they are still blacked out pending DOI approvals).

In the meantime, I am continuing with Anthem Blue Cross small group products as they are a good carrier for the types of groups with which I specialize (spousal/family).

I just wanted to update and let you all know where things stand.

Anthem Blue Cross HIPAA Enrollment Change (California)

Effective October 1, 2010, Anthem Blue Cross California will institute a new enrollment process for HIPAA applicants.

Beginning 10/1, applicants will have start dates as follows based on application submission (WITH premium):

1st-15th of the month, 1st of the next month
(ex. Apply 11/1-11/15 start date is 12/1) (one month gap)

16th-31st of the month, 1st of the second month
(ex. Apply 11/16-11/30 start date is 1/1)(two month gap)

In order to avoid gaps in coverage, I need all Anthem HIPAA applications to be submitted to my office at least 30 days PRIOR to the requested effective date.

Anthem Health Plan Blackout (California IFP)

Anthem Blue Cross of California has today suspended it's online application program for individual & family health plans. The application will be unavailable until approximately October 1. I will update when it becomes available.

For those seeking quotes for Blue Cross coverage plans (non-HIPAA), currently over 75% of the plan portfolio is not available for sale pending Dept of Insurance approval of plan designs and rate changes. The PlanFinder tool will still work via my web site (www.davefluker.com) however it is currently only quoting the DMHC registered plans that have been approved (the expensive plans). I will update as soon as I receive word as to the availability of the new DOI-registered PPO plans.

These plans are currently being changed to meet PPACA guidelines including elimination of lifetime caps and addition of no-cost preventive services.

Currently Anthem is pending approvals for the following plan portfolios:

-SmartSense PPO
-Clear Protection PPO
-Core Guard PPO
-Premier PPO
-Lumenos PPO (HIA and HSA)
-3500 HSA PPO plan

These represent the lower-cost and non-maternity plans in the California market.

Should you use the PlanFinder tool, you will only be able to view the HMO plans and the two Share PPO plans (3500/7500) at this time.

Anthem Blue Cross CA Eliminates Child-Only Enrollments

Effective 9/23, Anthem Blue Cross CA will no longer offer individual coverage plans to children under 19 as a stand-alone enrollment. Children of any age may apply for coverage as long as they are applying with parents/guardians over the age of 19. However, Anthem will no longer accept applications for children-only under the age of 19.

Several carriers in many states have taken similar action in recent weeks. It appears that Anthem across the 14 states they cover will take this action in all states. Other carriers have also instituted the same policy.

PPACA requires insurers who provide child-only coverage to insure all children under 19 regardless of health conditions. HHS is supposed to provide guidance to the insurance companies regarding open enrollment periods, however such guidance has not yet been forthcoming. As such, Anthem CA (so far) has chosen to stop selling health coverage plans to children under 19 at least until HHS provides clarification on the open enrollment.

Carriers have indicated that, absent an open enrollment schedule, many people would leave children uninsured until they have a medical emergency/condition and then purchase coverage at that time to cover it. This would create severe adverse selection problems.

Anthem BC CA has indicated that the company will review this upon HHS delivery of specific open enrollment information.

As of today, Anthem's portal will no longer quote children-only coverage under 19 and as of 9/23 no children-only plans will be sold by Anthem Blue Cross.

October 1 Rate Increases on Individual Health

October 1 will see major rate increases by both Anthem Blue Cross and Blue Shield of California.

Blue Shield will average 18.2% increase but some age groups may experience rate increases as high as 50%!

Anthem Blue Cross will average 14% with a max rate of 20% increase.

Interesting article from today's Sacramento Bee.

In addition, Anthem Blue Cross has currently blacked out all individual and family health plans for new enrollments on 9/23 and after to replace the current plans with newer, PPACA-compliant plans. I have heard rumors that we may see the end of lower-deductible versions of some plans in favor or high and very high deductibles to offset preventive benefits and childrens guaranteed-issue.

Anthem CA Re-tooling For Obamacare

Effective August 14th, quoting for individual health plans will only be available for start dates of Sept 22 or before. If you request an effective date on or after Sept 23, the system will have a pop up message stating that no plans are available for the requested effective date.

Anthem is currently working on the mandatory changes and rates for plans to be sold Sept 23 and after. Plans sold on or after Sept 23 must meet new guidelines as outlined in the PPACA legislation.

I will post when the new information is available for quoting.

Anthem Blue Cross CA Security Breach Update Pt IV

Further updates regarding the security breach of Anthem's online application tracker program.

As of today, 470,000 individual subscribers have been notified of a potential compromise. 230,000 are in California, the rest across the various Anthem states.

There are some disturbing bits of information surfacing.

Apparently the breach went on for quite some time and was only discovered in March when an attorney who breached the system filed a class action lawsuit regarding the breach. I have at least two clients who were breached as far back as November, 2009.

Perhaps the most troubling is that, according to the Atlanta Journal-Constitution, a company investigation has yet to identify 10 computer addresses (IPs) that accessed information. This is of concern as this would indicate that these 10 breaches were not conducted by the attorney(s) and are IP addresses of unknown hackers.

I will update when I receive additional information. Questions for California subscribers should be addressed to Anthem individual membership at 800-333-0912.

Some current press articles on the Wellpoint/Anthem breach:

Reuters

Associated Press

Anthem Security Breach Update

Article from the Orange County Register indicating that more than 200,000 affected so far by the security breach of the Anthem Blue Cross Online Application Tracker.

Orange County Register Article

According to the article, the attorneys who breached the system have returned all of the improperly obtained private information to a custodian of the court system. I expect that means that everyone who was affected by the breach can be assured that their private information is now safeguarded.

For clarification to the majority of my clients, this security breach does not impact HIPAA applications (nor small group). The application tracker program allows applicants (and apparently others) for individual & family plans to view a PDF of the electronic application. This PDF file contains the full application information including PHI and financial information.

HIPAA applications, like other "paper" applications, are not rendered to PDF for viewing and list on agent services as "application not submitted online -- not available for viewing". They are also not eligible for the application tracker program even though an e-mail is generated indicating it's availability.

Anthem Security Breach Update

I have a couple of updates regarding the security breach of the Anthem Blue Cross "Application Tracker" system.

1. Anyone who submitted an application for a minor child/children only that was breached and has received ID theft protection for the minor(s) will, if there was information breach for the parent/guardian, also receive the protection. Anthem is currently sorting applications on minors-only to determine if any breach of the parent/guardian information also occurred. This may take a bit of time as the original determinations were made based on the applicants. Anthem will have to research applications in full to determine who else may have had PHI or private information compromised in regard to that application. You can contact member services at 800-333-0912 at Anthem Blue Cross for assistance.

2. It is important to bear in mind that, while Anthem Blue Cross has ultimate responsibility with regard to this hacker manipulation, the responsible party(s) is/are mainly attorneys who are looking to file a law suit against Anthem. Yes, the carrier is ultimately responsible for 100% security of your information, as are we agents.

3. I have never really understood the need for an "application tracker" program in the first place. Anthem has provided this "link" to track you own application online and, unfortunately, this is an unintended result. The application generates e-mail updates (which are secure) at any change of application status for any applicant who provides a valid e-mail address. Since you have to provide a valid e-mail address and select opt-in on e-mail notification to even receive the application tracker link, you will automatically receive the e-mail updates anyway. Unless you have a burning desire to view the PDF of your application, anything else will automatically be communicated by secure e-mail, thus rendering the application tracker program redundant.

This hack was not of an agent's database or agent log in access to the insurance company web site. This hack was on a program designed to let anyone who applies for individual coverage online with Anthem to track their own application. It is not necessary unless you have applied direct with the carrier since your independent agent will be monitoring progress and advising you (or should be!).

Anthem Blue Cross Security Breach (Individual Health)

Anyone who has recently applied for individual health insurance with Anthem Blue Cross and been assigned an online application tracker link needs to be aware of the following unauthorized security breach. Affected applicants will receive notification with details and one year of free identity protection services. No agent has been or likely will be notified of specific applicants (if any) who were affected.

PHI Breach by Individual Applicant, Attorneys

Anthem Blue Cross recently learned of a situation in which a small number of individuals manipulated the web address within the website we use to allow people to track the status of their Individual insurance applications. Through this manipulation, some of these individuals gained unauthorized access to certain private information.

The vast majority of the manipulation and the resulting unauthorized access occurred at the hands of certain attorneys, who were representing an applicant. We believe that this manipulation was conducted to support a class action lawsuit against Anthem Blue Cross or its parent company - over the very breach they were committing.

The ability to manipulate the web address (URL) was available for a relatively short period of time following an upgrade to the system. After the upgrade was completed, a third party vendor validated that all security measures were in place, when in fact they were not. As soon as the situation was discovered, we made the necessary security changes to prevent it from happening again.

Anthem has worked since discovery of this matter to analyze the data in an effort to identify all individuals whose information may have been impacted and prepared to communicate directly to affected members and applicants as soon as possible.

We have received no indication that any information has been used in a way that is detrimental to the applicant; however, out of an abundance of caution, all appropriate applicants will receive a detailed notification from Anthem explaining what happened, and will be offered identity protection services for one year at no cost.

Note: This does not impact Group, Senior or State-Sponsored Business.

HIPAA Enrollment Change (Yet Again) - Anthem

Anthem Blue Cross (CA) has made another enrollment change to the HIPAA plans.

Under the prior change, all enrollments in HIPAA were subject to approval followed by a premium notice. The notice would allow payments in two 15-day periods (1-15th, 16-31st paid or postmarked) to start on the first of the following month. Example:

*Premium paid or postmarked 1-15 June would start July 1 (30-day gap)
*Premium paid or postmarked 16-30 June would start August 1 (60-day gap)

Under the latest change, the premium payment period has changed as follows:

*Premium paid or postmarked 1-15 June would start June 1 (slightly retroactive)
*Premium paid or postmarked 16-30 June would start July 1

Also, Anthem Blue Cross CA has indicated that it will accept certain "substitute" documents in lieu of the Certificate of Creditable Coverage which is not issued until after the expiration of continuation coverage.

Anthem CA Rate Increase Withdrawn

According to KGO Radio, Anthem Blue Cross CA has withdrawn the proposed 39% rate hike for California. Apparently they will be re-working the numbers for a more moderate change at some point in the future. Members will be given 30 days notice before any rate changes would go into effect.

KGO Article

The HIPAA Tango Continues (Anthem Blue Cross)

For those who may be looking at my HIPAA page and wondering what is going on with Anthem Blue Cross enrollments, I thought this might help (I hope!).

Effective 5/1/10, Anthem has a new enrollment process for HIPAA plans. The process works like this: application and supporting documents to get approval to enroll, premium notice sent out upon Anthem's "OK" to enroll (approval), then you pay future premium to get future start date. Gaps can run 30, 60, 90 days or more. Sounds crazy, huh?

I have spent the better part of this week tee-ing off Anthem trying to get clarification and work-arounds for enrollments for Californians in need of HIPAA coverage and don't want to gap coverage.

So, to answer the question of whether or not there would be a necessary gap in coverage from group to HIPAA, a firm "maybe". It is going to depend on how early on we can start the process.

It is possible to enroll under the new system at Anthem and have a seamless start date. But it is tricky. Here's what needs to happen to make it work.

60 days prior to the expiration of continuation (or loss of group is terminating active coverage), we will need to provide some or all of the following to help get you enrolled:

1. Completed HIPAA enrollment application.
2. Copy of Termination Notice (either COBRA, Cal-COBRA or from group. This is a letter you receive about 60 days prior to exhaustion indicating that your continuation coverage will expire on a certain date.
3. Records to reflect payments of premiums for the full period including the final month (bank online statements, letter from administrator, etc.). Something to show you've made 18 or 36 months of premium payments (if continuation coverage).
4. Copy of current health insurance ID card and name of employer (usually on the card)for those not eligible for the Cal-COBRA extension to 36 months.
5. If covered 1st 18 months federal COBRA and now on Cal-COBRA extension, a copy of your group health certificate issued after federal COBRA expiration (from the COBRA Administrator or Health Plan)

The purpose of such documentation is twofold. One, we need to help you get Anthem Blue Cross to generate a premium payment "approval letter" as soon as possible within the 60 days prior to eligibility date so that you can submit your HIPAA premium and receive your desired 1st of month start date. Two, your Group Health Certificate (Certificate of Creditable Coverage/Certificate of Prior Health Coverage, it goes by several names) will normally not be provided until 10 days AFTER the expiration of the group health plan. Anthem has stated that they will accept "substitute" proof of exhaustion in lieu of the CoCC to expedite the enrollment process.

From Wall Street Journal "The Wellpoint Mugging"

A very interesting article from the Wall Street Journal.

The Wellpoint Mugging

Some parts of the article are quite telling.

He ought to subpoena California's political class because Wellpoint's rate hikes are the direct result of the Golden State's insurance regulations—the kind that Democrats want to impose on all 50 states. Under federal Cobra rules, the unemployed are allowed to keep their job-related health benefits for 18 to 36 months. California then goes further and bars Anthem from dropping these customers even after they have exhausted Cobra. California also caps what Anthem can charge these post-Cobra customers.

This next one hits home for me as one of the leading Anthem HIPAA producers in California. While I know that Anthem is taking losses on the guaranteed-issue side, I also am confident that my book of Anthem HIPAA business (which apparently is #2 in the state of CA right behind e-healthinsurance)is not creating losses. Yes, the whole pool is losing money and Anthem has been covering almost 80% of it for several years (same with MRMIP). However, I always strive to do proper case development before I pick the appropriate HIPAA plan for a client and find I have a fairly even spread between my three California major medical carriers. And no, Anthem has not invited me to lunch for my high HIPAA production LOL!

This explains why Anthem lost $58 million in California on its post-Cobra customers in 2009. If WellPoint didn't raise premiums amid these losses, it would soon be under assault from its shareholders, if not out of business.

The company presented its findings to California insurance commissioner Steve Poizner last November, who had a month to review the proposed increases and never objected. But recently amid the White House campaign, Mr. Poizner has joined the chorus claiming to be "skeptical" of the increases and demanding that Anthem postpone them while he conducts a review. Anthem has done so.

More HIPAA Dancing

I have learned that Anthem Blue Cross California has again changed its position with regard to HIPAA enrollments.

Apparently they have backed off of the "no premium" with application design (which virtually guaranteed a 60-day minimum gap in coverage) and will allow premium submission with the application in the near future.

The current no premium program was only in effect on the HMO HIPAA plans, not the PPO HIPAA plans. Anthem had indicated a desire to have a unified HIPAA application with no premium pre-payment possible. Apparently this has been scrapped and HIPAA applicants will soon be able to pre-pay premiums for both HMO and PPO HIPAA plans with Anthem Blue Cross CA.

Part Deux: Is The California Individual & Family Health Insurance Market In Critical Condition?

Having recently watched the "bi-partisan" meeting in Washington and many videos on youtube, I wonder if the problem is "un"-fixable.

Speaker Pelosi, in a recent youtube video answering questions on the meeting, pointed out two things which are absolutely of concern. 1, our health insurance system is employer-based in design and function. 2, there are many more people not covered under the employer-based system who choose to remain on the sideline than those who participate in the non-employer health insurance market.

I won't go through the numbers again since they are covered under part one of this topic below. Suffice to say, nearly two-thirds of those who should participate in the health insurance market in California for individual & family coverage do not. No employer-sponsored health plan, whether fully insured or self-funded, could operate at a participation level of 33% or less. Employer plans require 75% of all eligible employees to participate. I have worked in the past for employers who made it mandatory to buy a health plan through their fsa/cafeteria plan unless one had a valid waiver (so as not to mess up participation).

With rare exception, most every vlog I have seen, including the grilling of Anthem/Wellpoint CEO Braly in Washington, have had a nasty, negative tone. While it is without doubt that people are upset by the rate changes and popular press, there are implications to this notwithstanding the fact that my study below shows that even with the "massive" rate increase, Anthem prices below most of the other California carriers for like coverage (including 2 not-for-profits).

Now here's your "inside scoop" for the day, dear readers. I have it on good authority that a very large health insurance company in California (which shall remain anonymous), in the last six months, approached the state regulatory agency/ies to review the option of cancelling the individual & family market product and bailing out. To be clear as to what is at stake....

IN THE LAST SIX MONTHS, ONE OF THE LARGEST HEALTH INSURANCE COMPANIES IN CALIFORNIA ADDRESSED TO A STATE REGULATORY DEPARTMENT THE POSSIBILITY OF NO LONGER SELLING HEALTH INSURANCE TO INDIVIDUALS & FAMILIES IN CALIFORNIA.

The writing is on the wall across the spectrum of carriers. Sales of new plans are flat. HIPAA plans have been reformated to high deductibles and expensive HMO plans to stem the bleeding in that pool. Programs like Tonik for individuals and BeneFits for small group have experienced less-than-stellar sales.

The only two PPO programs (non-HIPAA) that are selling at all right now are SmartSense by Anthem and VitalShield by Blue Shield. Even in those cases, the sales of new plans is not keeping up with the cancellation of existing subscribers.

Anthem has launched three new product portfolios for IFP in the last six months--Core Guard, Clear Protection, and coming April 1, Premier. I will be curious to see whether or not new enrollments in these plans (lower cost) will overtake defections off of coverage as is the current trend.

Until and unless this trend shifts, the IFP market is going to be chaotic at best. Continuous premium increases will become the norm, and this in turn will drive more people off of coverage which will create a repetitive cycle.

So, Dave, you ask, what is your solution to the problem?

Well, I see two choices.

One, like Speaker Pelosi mentioned, mandate coverage and penalize those who do not participate. Increase participation to as close to 100% as possible, guarantee-issue health insurance coverage with no pre-existing conditions problems and create an incentive (tax or othewise) for people to participate in addition to a penalty.

Two, and this is one I may favor over the first one, kill off all non-employer coverage plans and go to a single payer exchange for coverage (with a mandate or incentive). The exchange could offer compliant private plans from carriers that wish to offer them and/or public plans like Medicare/FEHB or other plans designed under federal mandates. Allow carriers to sell private plans outside of the exchange to those who can qualify and wish to purchase outside of the exchange.

Make the exchange available to those who cannot obtain employer-sponsored coverage and do not wish to or cannot purchase a private plan outside of the exchange. Also, provide that any employer under 20 employees (2-19) who chooses the exchange over the group plan must pay a penalty per employee to the exchange, and any company over 20 employees must either provider group coverage or pay a payroll tax penalty per employee to the exchange.